These terms provide the basic conditions for requesting and booking Real Island Livin services. A custom quote, accepted proposal, or written service agreement may contain additional or different terms. When it does, that written agreement controls for that booking.
1. Service requests and availability
Submitting an inquiry does not confirm a booking. Services are subject to availability, location, staffing, transportation, weather, supplies, property access, and our written acceptance. Our regular service area covers Great Exuma and Little Exuma. Nearby cays may be considered by prior arrangement.
Property-management requests should normally be made at least 24 hours in advance. Exuma Experience requests should be made at least five days ahead, and catering should be booked at least seven days ahead. Contact us immediately for urgent requests and we will try our best to accommodate them.
2. Quotes and customized packages
Services may be booked individually or combined into a customized package. Prices are provided by custom quote and may depend on the property, dates, number of guests, requested services, labour, supplies, transportation, special requests, and third-party charges.
A quote is valid only for the period stated in that quote. Changes to the requested services may require an updated price and written approval.
3. Deposits and confirmation
An agreed deposit is required to confirm catering and Exuma Experience bookings. A date is not reserved until the required deposit is received and the booking is confirmed by Real Island Livin. Any deposit amount and payment instructions will be stated in the custom quote.
4. Final payment
Unless a written quote or agreement states otherwise, the remaining balance is due on the scheduled service date. Additional services, products, transportation, guest requests, damages, or costs approved during the booking may be added to the final amount.
5. Cancellations and refunds
Customers should cancel catering or Exuma Experience bookings at least seven calendar days before the scheduled service date. When cancellation is received within that deadline, the booking deposit will be refunded.
Deposits are generally non-refundable when cancellation is made less than seven calendar days before the service date because products, staffing, transportation, and preparation costs may already have been committed. Any non-recoverable special-order or third-party costs may also remain payable when clearly disclosed and agreed.
6. Changes, rescheduling, and weather
Requests to change a date, location, guest count, menu, package, or service must be approved by Real Island Livin and may affect availability and price. Weather, transportation interruptions, emergencies, or other circumstances outside reasonable control may require a service to be delayed, changed, or rescheduled. We will communicate available options and handle payments and committed costs fairly based on the circumstances.
7. Customer responsibilities
Customers must provide accurate contact, property, guest, access, dietary, schedule, and safety information. The customer is responsible for obtaining any necessary property-owner or venue permission and for providing safe, timely access to the service location.
8. Third-party arrangements
Some tours, transportation, entertainment, products, vendors, or other arrangements may be provided by independent third parties. Their availability and separate policies may apply. Real Island Livin will identify known third-party arrangements when relevant to the quote or booking.
9. Reviews and website use
Reviews should be truthful, respectful, and based on a genuine experience. We may approve, hide, or remove reviews that contain private information, threats, unlawful material, spam, unrelated content, or abusive language. Website content may not be copied or used to misrepresent Real Island Livin.
10. Contact
Questions about a quote, booking, cancellation, or these terms may be sent to real.islandliving.242@gmail.com or discussed by telephone at 1 (242) 524-1444.